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Terms & Conditions


Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using this website (together, or individually, the “Service”) operated by Elixiric Collectives LLP (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.


Privacy Policy

Your privacy is important to us. See our Privacy Statement for information on the privacy and security practices of Elixiric Collectives LLP and the Site.

Availability, Errors and Inaccuracies
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply.

Accounts
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service.

You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

By accessing this website and on procuring quotations therein, you hereby authorize us to reach out to you via calls, mails, and/or text messages on the contact details so provided, in order to equip you with information with regards to the services and products. This authorization shall be lawful for the aforementioned purposes irrespective of your registration status with the NDNC registry.

Those who access the website and/or services do so, on their own initiative and are responsible for compliance with all applicable laws including, but not limited to, any applicable local laws. These terms of use are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to these terms of use or the use of our services, shall be subject to the jurisdiction of the courts at Haryana, India.

Some additional clauses for you to go through

These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

If there's a manufacturing defect, we support returns and refunds for our customers. However, not all products and services may qualify for full/partial returns or refunds. As there's heavy customization involved in most cases, there may likely be a prorated return charge applicable. Our intention is to provide the best experiences to our customers for all legitimate cases.

We support returns via downloadable and printable labels. Usually it takes less than 7 working days for us fully process a return.

Customers can cancel our services at any point in time during the consultations. Once the final solution / experience has been agreed upon and the initiation payment has been made, we may not be able to cancel part of full scope of the service that's being worked out. But we will try our best to provide you the best of experience even during cancellation process.

We provide maximum support to our customers regarding fastest shipments and deliveries. Usually, once a request is received, we connect with our customers within 24 hrs to start consultations regarding customizations. Depending on final solution, delivery details would be shared. If personalized solution requires multiple deliveries then respective timelines will be shared at the time of consultations.

Usually we ship out physical products within 2-3 business days of final service confirmation. But it's highly dependent on the final scope of service that we design for you and may take shorter or longer accordingly.

We do not use any personal details for anything other than to create personalized experiences for our customers. We also do not share any personal details with any 3rd party except for our authorized partners strictly for the scope of services to be delivered (e.g. name printed on a t-shirt). We respect out customers' privacy and adhere to the best practices throughout.

Please write to us at support@elixiric.com.

You may also write to us at the following address:

House #774, Gali #6, New Netaji Nagar,
Nizampur Road, Bahadurgarh,
Haryana - 124507